Terms of service

Eventlaya is a software platform. Organizers use it to publish events, take registrations, issue QR passes, check people in, run polls and work with their team. Vendors and venue owners use it to list their services and receive inquiries and booking requests.

We don’t organize the events, own the venues or provide the vendors’ services. Each event is run by its organizer, and each booking is between the customer and the vendor or venue. We are not a party to those arrangements and are not responsible for how they are carried out.

• Give accurate information and keep it up to date. Use your real name and an email address you can access.
• Keep your password private and use “Keep me signed in” only on your own devices. You are responsible for what happens under your account. Tell us straight away at [email protected] if you think someone else has used it.
• One person per account. Don’t share accounts or create accounts for other people without their permission.
• If you sign in with Google or Facebook, your use of those services is also covered by their terms.
• You can delete your account at any time (see Delete your account).

• Be accurate. Describe your event honestly: date, time, venue, prices, what’s included and any age or entry rules. Update the event page promptly if something changes, and cancel it on Eventlaya if it won’t happen.
• Honour your tickets. A valid pass issued through Eventlaya is your promise to let that person in on the terms you published.
• Payments and refunds are yours to handle. Ticket prices on Eventlaya are paid at the venue, directly to you. Eventlaya does not collect ticket money and cannot issue refunds. Publish your refund policy and handle refunds yourself, including when you cancel or change an event.
• Look after your attendees’ data. You decide what your registration form asks, so you are responsible for that information. Only ask for what you need, tell attendees how you will use it, keep it safe, don’t use it for anything they wouldn’t expect, and answer their requests to see, correct or delete it. Follow Nepal’s privacy law. We process attendee data for you, as described in our Privacy policy.
• Your team. You are responsible for the gate staff and team members you add, for giving them only the access they need, and for removing them when they leave.
• Polls and promo codes. Run polls fairly and honour the promo codes you publish.
• Follow the law, including any permits, tax and venue rules for your event.

• Give accurate details when you register. The organizer uses them to let you in.
• Your pass is for you (or the guest it is issued to). Don’t copy, resell or share a pass to let more people in. A pass is usually accepted once at the entry gate.
• Follow the organizer’s and the venue’s rules. The organizer can refuse entry or remove people under their own policies and the law.
• If a ticket has a price, you pay it at the venue to the organizer. Questions about prices, changes, cancellations and refunds go to the organizer, whose contact details are on the event page.
• Your registration details are shared with the organizer of that event.

• Your account is created and managed by the organizer whose team you are on. They can change your access or remove you.
• Use the scanner and attendee lists only to run the event you are working on. Don’t copy, keep or share attendees’ personal details.
• Keep your sign-in details to yourself and sign out on shared phones.
• Team chat is for working together. The Community guidelines apply there too.

• Keep your listing accurate: what you offer, prices, photos, location, capacity and contact details. Use only photos you have the right to use.
• Keep your availability calendar up to date and answer inquiries and booking requests within a reasonable time.
• Bookings are agreements between you and your customer. A booking confirmed through Eventlaya records that you and the customer agreed on a date. Price, deposits, payment, cancellation and the service itself are between you and the customer. Eventlaya is not a party to the booking and doesn’t take payment for it.
• Use the contact details customers send you only to answer their inquiry and provide what they asked for.
• We may review, pause or remove listings that break these terms or the Community guidelines.

Approved organizers can show their events on their own domain or on a eventlaya.com subdomain with their own branding. If you use this:

• You must own or control the domain and the brand, logo and content you use.
• Your site still runs on Eventlaya, so these terms and our Privacy policy apply to it. Your site links to them, and shows your support email so visitors can reach you.
• You are responsible for your domain’s DNS settings. We may stop serving a white-label site if the domain stops pointing to us, if the feature is no longer part of your plan, or if the site breaks these terms.

• Free plan. You can use Eventlaya on the Free plan without paying. Its limits are shown on the Pricing page.
• Paid plans. Prices are in Nepali rupees and shown on the Pricing page. Paid plans are billed monthly or yearly. When you move to a paid plan, it may start with a free trial (currently 14 days).
• How you pay. You pay us by eSewa, Khalti, Fonepay QR or bank transfer, and our team records your payment. Your plan runs until the end of the period you paid for. We don’t keep card or bank details, and nothing is charged automatically: to renew, you pay again for the next period.
• If you don’t renew. When a paid period or trial ends without payment, your account is marked as past due or expired. We may then limit paid features or move you to the Free plan. Your events, registrations and data stay in your account.
• Refunds. Plan fees are generally not refundable once a period has started, and we don’t give refunds for partly used periods. If we charged you by mistake, or we end your service without you having broken these terms, we will refund the unused part. Where the law gives you a right to a refund, that right applies.
• Price changes. We may change our prices. We will tell you at least 30 days before a change affects your next payment. A period you already paid for isn’t affected.
• Taxes. Prices include or exclude taxes as shown on the Pricing page or your invoice.

“Your content” is what you put on Eventlaya: events, listings, photos, reviews, chat messages, poll options and replies. You keep ownership of it.

You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, display, resize and send your content, only as needed to run, show and improve Eventlaya. For public content (events, listings, reviews), this includes showing it to the public on Eventlaya and on the organizer’s white-label site, and in links and previews of those pages. The licence ends when you delete the content or your account, except for copies other people already received (for example a chat message they read) and backup copies kept for a limited time.

You confirm you have the right to post your content and that it follows these terms and the law. We don’t claim ownership of your content and don’t sell it.

Follow our Community guidelines. In particular, don’t use Eventlaya to:

• publish fake events, fake listings or fake reviews, or sell passes for events that won’t happen;
• harass, threaten, impersonate or discriminate against anyone;
• post illegal, violent, sexually explicit or hateful content, or content that infringes someone else’s rights;
• collect other users’ personal information or send them spam;
• forge, copy or tamper with passes or QR codes, or try to vote more than once;
• break or overload Eventlaya, get around its security or limits, access accounts or data that aren’t yours, or scrape it automatically without our permission;
• break any law of Nepal or the country you are in.

• Reviews must be honest and based on your own experience. Only people who were checked in at an event can review it, and only people who contacted a vendor or venue can review them.
• Organizers can hide reviews of their events, and vendors and venue owners can reply to reviews of their listings. We may hide or remove reviews and other content that break these terms or the Community guidelines.
• We don’t check every piece of content before it appears and aren’t responsible for what users post, but we act on reports. Report content to [email protected].

We work to keep Eventlaya running and your data safe, but we can’t promise it will always be available or error-free. We may need to pause it for maintenance, and things outside our control (internet, power or provider outages) can affect it. Keep your own copy of information you can’t afford to lose, such as attendee exports before a big event, and have a backup plan at the gate (the app can scan offline and sync later).

We may add, change or turn off features. If we remove a feature that is a main part of a paid plan you are on, we will tell you in advance and you can cancel for a refund of the unused period.

Some features rely on other services (Google, Facebook, push notifications, email delivery, payment apps). Those services are governed by their own terms.

Eventlaya is provided “as is” and “as available”. As far as the law allows, we don’t give any promises or warranties beyond those written in these terms, for example that Eventlaya will meet all your needs, or about events, listings, vendors, venues or other users. Nothing in these terms takes away rights you have under Nepal’s consumer protection laws that can’t be excluded.

As far as the law allows:

• We are not liable for how events are run, for what happens at events or venues, for vendors’ services, for payments or refunds between users, or for content posted by other users.
• We are not liable for indirect or consequential losses, such as lost profits, lost ticket sales or lost data, that we could not reasonably have foreseen.
• Our total liability to you for any claim about Eventlaya is limited to the greater of the fees you paid us in the 12 months before the claim and NPR 5,000.

These limits don’t apply to liability that can’t be limited by law, such as for fraud, or for death or injury caused by our negligence.

Organizers and vendors are responsible for claims that arise from their own events, listings, bookings or content, and agree to cover our reasonable costs if someone makes such a claim against us.

You can stop using Eventlaya and delete your account at any time. We may suspend or close an account, remove content or stop serving a white-label site if you seriously or repeatedly break these terms, if we have to by law, or to protect users or Eventlaya. Where reasonable, we will warn you first and give you a chance to fix the problem or export your data.

If your account is closed, attendees’ registrations for your events and the related records may be kept as described in our Privacy policy. Sections of these terms that by their nature should continue (such as your content licence for copies already shared, liability limits and governing law) continue after your account ends.

These terms are governed by the laws of Nepal. If you have a problem with Eventlaya, please contact us first at [email protected]. Most problems can be solved quickly that way.

If we can’t resolve a dispute together, it will be decided by the competent courts of Nepal.

We may update these terms as Eventlaya changes or the law changes. We will update the date at the top, and for important changes we will tell you in the app, on the website or by email before they take effect. If you keep using Eventlaya after a change takes effect, the new terms apply. If you don’t agree, you can delete your account.

Eventlaya, Eastern Nepal. Email [email protected], or see our contact page.